Legal Services Technical Support

Legal Services Technical Support

We provide daily desktop software support, Microsoft Office Suite support, legal Document Management System (DMS) configurations including Hummingbird DM and Adobe Professional Suite publishing system products.

Impaxsys specializes in integrating with Microsoft Office to provide Document Management services for law firm and legal services departments in private, non-profit, lobbying-legislation systems and more… Impaxsys can best analyze your Help Desk work flow for trends to identify problem areas to better improve business processes; make recommendations, audit and report on IT work performed to CFO and CIO. We can provide leadership and coordination of accounting department Help Desk (TSS) Technical Support Services.

Assure new employees are fully trained on Vista, XP desktop, Elite, legal applications, word processing, Hummingbird, Document Management system, MS Office, MS Exchange, PowerPoint, VPN, Citrix, Certa payroll and any other desktop application question.

Provide weekly TSS reports to the CFO and IT managers and ensured Help Desk technical support services are effective and timely.

Solve problems and organize resources to meet the technical support needs of Attorneys and staff for all Firm software, systems, and DM document management.

Operate and maintain a mixed network environment running Windows 2003 Server, Vista/XP workstations with TN3270 IBM iSeries Server connections.

Provide solutions to Attorneys, Chief Financial Officer and staff on the use of Elite, Serengeti and other electronic legal billing systems, software technical requirements and (DM) document management support.
Supply support for iPhone, iPad, and Blackberry data devices, Dell laptops, Intel desktops, VPN and Citrix for CFO and Accounting managers.

Support new user network and workstation account creation setup, group creation and modifications, using Microsoft Active Directory and Microsoft Exchange.

Organize and coordinate support from IT and Business Analysts to complete assignments, assist with remote support, and forward Cisco VOIP and Audix phone system during inclement weather outages.
Provide financial reports during yearly performance evaluation process of Attorneys, Associates and Legal Secretaries.

Supported Certa Payroll and LexisNexis Billing system for firm invoicing functions and repaired system as needed.

Create Crystal Reports IV Payroll reporting structures to integrate with Workforce Payroll reporting software for Payroll manager, Human Resources (HR) and CFO.

Setup web based electronic billing and invoicing for attorney and clients using a multitude of ssl secured websites and complex XML file formats.

Call Impaxsys now for a customized approach to your IT challenges now and tomorrow.
Impaxsys can provide the support when you need an extra hand.
• We provide Document Management System support, meta-data and customer reporting solutions.
• Impaxsys experts are certified in Adobe Suite and Microsoft Office products.
• Our professionals can create and analyze Help Desk work flow trends to help you improve business processes.
• We can provide short term IT Help Desk assistance and project coordination for your Help Desk (TSS) Technical Support Services.
• Impaxsys employees are expert webinar advisers and can provide the best training to assure your employees are fully trained on Windows 7, XP/SP3 Document Management and meta-data principals, Microsoft Office, Microsoft Outlook, PowerPoint, and Photoshop.
• Impaxsys can advocate with your firm and provide technical data recovery services and advice.
• We provide custom Information Technology, billing & payroll reporting solutions for your firm. We get the crucial information to you in custom reports the way you want them.
• Provide solutions and advice for electronic legal billing systems, ITIL technical requirements and (DM) document management support.
• Out staff are experts on iPhone, iPad, Blackberry data devices, Dell laptops and can provide remote or on-site assistance.

Call Impaxsys now for a customized approach to your IT challenges now and tomorrow. Tel: (703) 310-7809.

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